Below you will find a list of our frequently asked questions, click the question to see the answer below.
All of our watches are guaranteed to be in working order for a period of 12 months from the original date of purchase. In the unlikely event that you do encounter any problems with a watch purchased from ourselves, you can return it to us for service or repair at no additional cost to you.
A note about water resistance & Vintage watches – we do not guarantee any of the watches we sell to be waterproof unless specified in the individual item description. As we mostly deal in Pre-Owned and Vintage watches there are many factors involved that can adversely affect this. Where originally a watch may have been waterproof when first sold, it is very unlikely that it could ever be guaranteed so when it is 20 or more years old. More so, many watches from the the 60’s and 70’s were sold as “Waterproof” or “Water Resistant” but were never reliable in this regard even when new.
This is one area we specialise in. Over the years we have developed relationships with many watch dealers throughout the world and as such, can draw upon huge resources in finding particular makes, grades, models of watches or even parts. Please email us with your “wish list” and we will do our utmost to fulfil it.
Of course, we are more than happy to supply any additional information & pictures of specifics if the watch is still available. Please mention exactly what you would like when enquiring about the watch and we will endeavour to reply as quickly as possible.
Once you’ve decided which watch or item you would like simply send us an email using the link on the items description page to make sure it’s still available.
If you would like to see the watch or item before you buy then please mention this in your email and we will contact you to make the necessary arrangements. Please include your full name, location and a contact phone number in your request.
Yes, we accept all major credit cards in store only. You can also pay via cash, personal or business cheque, money orders or direct bank transfer once funds have cleared. Please mention how you would like to pay when you enquire about the watch or accessory.
All UK sales are free of charge. We can advise you on any other location price on enquiry.
Royal Mail Special Delivery is guaranteed next working day within the UK before 1pm (Saturday delivery available upon request). International deliveries are via Royal Mail International Tracked & Signed which usually takes 5-7 working days.
If you are not entirely satisfied with your purchase for any reason, simply contact us within 7 days of delivery explaining the reason(s) and we will either resolve them for you or give you a full refund. Unfortunately postage charges cannot be refunded.